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Frequently asked questions
Everything about sizing, shipping and looking after your bike. Can’t find it here? Our team is one message away.
SIZING & FIT
Every product page has a Size & fit guide with a height-to-frame chart for that model. If you’re between sizes, our team can help you decide based on how you ride.
ORDERS & SHIPPING
Contact our team to confirm the delivery estimate for your destination and selected bike.
ORDERS & SHIPPING
Our team can confirm the assembly required for your model and available setup assistance.
WARRANTY & RETURNS
Please contact our team before returning a bike to confirm eligibility and the return process.
WARRANTY & RETURNS
Our demo range includes a 5-year frame warranty. Ask our team for the terms and exclusions before ordering.
PAYMENTS
Available payment methods are shown at checkout. Contact our team if you need help with payment.
ORDERS & SHIPPING
Visit Track your order with your order details, or contact our team for assistance.
SIZING & FIT
Requirements depend on your location and the type of electric bike. Check local requirements before riding.
Still need help?
Our team replies within one business day.
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